Your IT company wrote that contract.
Did anyone review it for you?
MSP agreements are written to protect the vendor. These three fixed-price products exist for business owners who want an independent answer about their IT vendor relationship, without a long-term consulting commitment.
30 minutes. No commitment. We will tell you which product fits or if none of them do.
Which product fits?
Start with the situation you are in.
"You have a contract on your desk and want to know what it really says."
"You suspect your current MSP is not delivering what you are paying for."
"You are choosing a new MSP and do not want to do it alone."
Contract Intelligence Review
Know what you are signing before you sign it.
Most MSP contracts are written by the vendor's legal team to protect the vendor. The Contract Intelligence Review gives you an independent analysis of what your contract actually says, where you are exposed, and exactly what to push back on before you sign or renew.
What's included:
- SLA enforceability: whether missed targets have any real consequence
- Termination rights: how hard it is to leave and what it costs
- Scope definitions: what's included, what they can bill extra for, and where the edges are undefined
- Auto-renewal provisions: when the window closes and what happens if you miss it
- Liability caps: what you can actually recover if something goes wrong
- Price escalation clauses: what they can charge next year without your approval
Deliverable
Written clause-by-clause risk summary, a prioritized negotiation list with suggested language for each item, and one 60-minute debrief call.
Engagement scope
One MSP agreement up to 30 pages. Delivered within 5 business days of receiving the complete contract documentation. Contracts over 30 pages or agreements with multiple addendums requiring separate review are scoped individually. Contact us before ordering.
Managed Services Audit
Find out if your IT company is actually doing its job.
Your MSP sends you reports. Those reports were written by your MSP. The Managed Services Audit is an independent review of whether your IT provider is actually delivering what your contract says they should.
This is not a vendor evaluation. This is an audit.
What's included:
- Contract vs. reality: are the services you are paying for actually being performed
- Billing accuracy: are you being charged correctly
- Security posture: patching, backups, and access controls
- Service delivery: response times, proactive vs. reactive behavior, escalation handling
- Team experience: what your team actually thinks, not what the vendor reports
Deliverable
Written findings, a clear recommendation (renegotiate, replace, or stay with specific rationale for each), and one 60-minute debrief call.
Engagement scope
Covers one MSP relationship and the associated contract, billing history, and service delivery record. Delivered within 7 business days of completing stakeholder interviews and receiving requested documentation. Engagements requiring review of multiple vendors or significantly expanded scope are priced separately.
Vendor Selection Advisory
Choose your MSP with someone in your corner.
Choosing an MSP without independent guidance means evaluating proposals written by salespeople against criteria you probably did not set. Vendor Selection Advisory puts an independent technology advisor in your corner through the entire process, from defining what you actually need to negotiating the final contract.
What's included:
- Requirements definition: documenting what your business needs before vendors get involved
- Structured evaluation of up to three vendor proposals against your defined criteria
- Reference check guidance: what to ask and what the answers actually mean
- Contract review and negotiation support on the selected vendor
- Written final recommendation with rationale
Engagement scope
Covers up to three vendors within a 90-day engagement period. The flat fee includes all advisory, evaluation, and negotiation support within that window. If the selection process extends beyond 90 days due to vendor timelines or scope changes, a monthly continuation rate applies for the additional period. We'll flag this before it happens, not after. Additional vendors beyond three: $750 each.
Not sure which one fits?
Start with a 30-minute call. You describe what you are dealing with and we will tell you honestly which product makes sense, or whether the situation calls for something different.
Book a Discovery CallSome clients finish an MSP product and move into a Fractional CTO retainer for ongoing oversight. There is no pressure in that direction. If it makes sense after the project, it will be obvious.
Frequently Asked Questions
Any MSP. These products are vendor-neutral by design. We have no referral relationships with any IT service provider.